Customer Service

Web Site Disclaimer/ General Terms & Conditions of Trendy Rugs.

The information provided on this ("TRENDY RUGS") website has been compiled for your convenience. TRENDYRUGS believes that all the information within this Internet site is correct and meets its obligations under the Australian Trade Practices Act (1974).  However, no warranty is made as to the accuracy or reliability of links and associated information related to external websites (third-party information) and TRENDY RUGS disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by any recipient through relying on such third-party information.

TRENDYRUGS holds the copyright to this website. TRENDYRUGS grants you a limited licence to download this website for personal use only. You are not permitted to reproduce or alter this website, or any copy of it, for any other purpose without the prior express written consent of TRENDYRUGS.

TRENDYRUGS regards your privacy as important and will take all reasonable steps to ensure that if you have subscribed to receive notification of website updates, or sent an e-mail to TRENDYRUGS; your e-mail address will remain confidential. In addition, if you have provided TRENDYRUGS with your credit card details to PayPal, TRENDYRUGS will take all reasonable steps to ensure they are kept private and confidential.

TRENDYRUGS reserves the right to make changes, modifications, additions, deletions and corrections to the website, at any time and without notice.

TRENDYRUGS is based in Sydney, Australia and the use of this site is governed by the laws of the state of Sydney Australia.  Any legal proceedings arising as a result of using this website or liaising with TRENDYRUGS will take place in the law courts of the state of Sydney Australia. 

6.     Payment Information

Payment Types for Australian Customers

We accept online:

* PayPal

Simply choose your payment method at the point of checkout and we will process your order and payment accordingly; a Trendy Rugs representative will contact you when your order is received.

Offline payments will be charged depending on the selected payment method - our customer service staff will be able to inform you of our processing arrangements for these payment types.

. General Questions

Can I add products to my order?

If you have yet to proceed through the checkout process you can keep adding extra items to your shopping cart.

Unfortunately you cannot, once the payment transaction is completed and approved, add additional items to your existing order. If you wish to purchase additional items, you can to create a new order within the website, or contact our customer service department to add products manually:



The following terms and conditions govern your use of the Trendy Rugs website ("Website") located at  and the materials and information accessible on or from the Website. The Website is only available for use by persons who are of an age to legally enter into binding agreements.

Your use of the Website means you accept these terms and conditions. If you do not agree with these terms and conditions, please do not visit or use the Website.


Registered Guests agree to:

·        provide certain current, complete and accurate information about yourself;

·        Maintain and update this information as required to keep it current, complete and accurate.

Trendy Rugs may refuse to provide or to continue to provide access to the Website at its sole discretion until you are accepted as a Registered Guest. Trendy Rugs reserves the right to terminate your use of the Website if any information provided by you is incomplete or inaccurate.

Your Registered Guest account is not transferable. Once you become a Registered Guest, you will receive an access code, which consists of a client/user number and password. Your access code is used to log into the secure area of the Website. It is important that you:

·        keep secure and protected your record of access codes;

·        keep only one record of your access codes;

·        keep your record of your password, or client number or confidential identification details you have provided separate and apart from each other;

·        do not tell any unauthorized person your access codes;

·        do not allow any unauthorized person to read, watch you enter, or view your access codes.

·        Trendy Rugs may cancel the use of the secure area of the Website at any time without notice if we believe the access codes have been used, or will be used in a way that will cause confidential information to be released.


Your right to use the Website is personal to you. You undertake not to use or allow the Website to be used:

5.     to receive, store, display, send or publish any material which is offensive, abusive, indecent, defamatory, obscene racially or ethnically abusive or menacing;

6.     to receive, store, display, send or publish any material in breach of confidence;

7.     to receive, store, display, send or publish any material which is harmful to minors in any way;

8.     to receive, store, display, send or publish any material that infringes the intellectual property rights, privacy, publicity or any other rights of any third party;

9.     to cause annoyance, inconvenience or needless anxiety;

10. in breach of any applicable law, regulation or code;

11. to send unsolicited or unauthorised advertising , "junk mail", "spam", "chain letters", "pyramid schemes" or any other form of solicitation; or

12. in a manner which is otherwise unlawful.

13. Trendy Rugs may (temporarily or permanently) grant limited access or deny access to the Website or any part of it or cease to provide any of its facilities where, in its sole discretion, continued use by you is or is likely to contravene any of the above provisions.


All orders placed through the Website are subject to confirmation and acceptance by Trendy Rugs. All orders are accepted on the condition that you accept these terms and conditions and Trendy Rugs Returns Policy and Privacy Policy. Trendy Rugs may, at its sole option, revise any of its Policies from time to time without notice.

Where the goods are not available, you will be notified of this by Trendy Rugs as soon as possible.

Trendy Rugs aims to include up-to-date pictures of all of the products for sale on the Website. However, our picture of the goods may differ from the actual goods delivered.

Trendy Rugs reserves the right to restrict sales to retail quantities when supplying resellers and distributors.

Trendy Rugs or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability.

Anyone at the delivery address who receives the goods will be presumed by Trendy Rugs to be authorised to receive the goods. If there is no-one at the delivery address or no-one of appropriate age to receive and pay for the order, Trendy Rugs may charge you additional delivery fees.

If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be 18 years of age or older (or such other higher minimum age as is prescribed by the law), and you must ensure that a person of appropriate age is available to accept delivery of the goods. Trendy Rugs may refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age.

Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged.


For each online order, you must pay:

·        the applicable price for the relevant goods confirmed by Trendy Rugs; and/or

·        the delivery and handling fee specified on the Website at that time, or confirmed at a later date.

·        Payment must be cleared before the goods are dispatched. All payments are to be made through the payment system provided by the Website, unless otherwise agreed. We are unable to accept COD payments.

Prices and availability are subject to change without notice. Typographical, product description, pricing, images and other errors are subject to correction, even after orders and/or payment are accepted.

Trendy Rugs may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Trendy Rugs requests payment for increased prices, you may cancel the order by giving notice to Trendy Rugs, which must be received within 7 days of the announcement of the increase.

6. GST

GST will be included within the prices and fees charged by Trendy Rugs and is payable by you at the same time as you pay such prices and fees. "GST" means the same as in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).


For the purposes of applying our Credit Policy and conducting our credit management of your account, you authorise us to obtain from (and disclose to) credit reporting agencies certain information about you for all purposes permitted by the Privacy Act 1988 (Cth). This information may include personal information (such as your name, address, telephone numbers, bank account or credit card details, billing details), your credit worthiness, credit standing, credit history or capacity and any information about your use of the Website.

Trendy Rugs may refuse your application for, or monitor your usage of, or restrict your access to, the Website on the basis of our assessment of credit information relating to you. You are entitled to see and correct any credit information we hold about you.

You acknowledge and agree that we may disclose your personal information if required to do so by law.

You authorise us to disclose your personal information obtained by us in connection with your use of the Website to our Related Corporations, telecommunications suppliers, our agents and our contractors and use that information for account management, business planning and marketing purposes.

Trendy Rugs will take all reasonable efforts to ensure that information concerning your personal information and any other data that you transmit through the Website is kept secure and in accordance with our Privacy Policy. However, you store this information at your own risk, and Trendy Rugs will not be liable for any unauthorised access to, or loss of that information.


If for any reason you are not entirely happy with your purchase, simply return it for a full refund. Trendy Rugs inspect every rug leaving our warehouse and have a 7 day full refund, return policy.
Return the rug in its original packing and after we have received and inspected the rug, your money will be refunded to you . We will not accept returns of soiled or damaged rugs and we do not refund the cost of return shipping or handling-only the purchase price.


You acknowledge that all copyright, trade marks and other intellectual property rights in and/or relating to the Website and Trendy Rugs’s services are owned by or licensed to Trendy Rugs.

You must not use any of those intellectual property rights, Website or Trendy Rugs services, except in the manner provided in these terms and conditions.

Subject to provisions of the Copyright Act 1968 (Cth), you must not, in any form or by any means:

copy, adapt, reproduce, broadcast, store, transmit, distribute, print, publish or create derivative works from any information or material on the Website;
alter, decompile, disassemble, reverse engineer or modify any material or information that you receive from the Website which can be accessed through the Website; or
use or apply, for commercial purposes any material or information on the Website without the prior written consent of Trendy Rugs.
All trademarks, brands and names appearing on the Website are the property of their respective owners. Nothing contained on the Website is intended to grant any express or implied right to you to use or exploit any patent, copyright, trademark or trade secret information.

For further information on using the content, trademarks, brands and names of the Website please contact us at


Any third party products, services and information offered for sale or advertised which are accessible from the Website via a hyperlink to a third party website ("Third Party Website") are not produced or endorsed by Trendy Rugs and your legal relationship is with the third party supplier.

Trendy Rugs has not checked the accuracy or completeness of the information or the suitability or quality of the products and services of the third parties.

You must make your own enquiries with the relevant third party supplier direct before relying on the third party information or entering into a transaction in relation to the third party products and services accessible from the Website via a hyperlink to the Third Party Website.

Trendy Rugs may receive fees and/or commissions from third parties whose products and services are displayed or made available from the Website via a hyperlink to the Third Party. You acknowledge and consent to us receiving the fees and/or commissions.


Trendy Rugs does not monitor or review statements made by persons other than Trendy Rugs ("Third Parties") on the Website. Third Parties may post statements or information on some portion of the Website from time to time ("Third Party Posted Material"). Trendy Rugs makes no representations to you in relation to the accuracy, quality, legality, ownership or other aspect of any Third Party Posted Material.


Either party may terminate your use of the Website or your right to receive other Trendy Rugs services provided through the Website at any time by either party giving the other written notice of termination.

Trendy Rugs may immediately terminate your use of the Website and your right to receive other Trendy Rugs services without prior notice if:

1.     you fail to pay any charges payable pursuant to these terms and conditions (or any other agreement you may have with one of our Related Corporations) by the respective due date;

2.     subject to paragraph (a), you default in performance or observance of these terms and conditions and, in the case of a breach capable of remedy, you fail to correct that breach within 7 days of written notice from us;

3.     you are declared bankrupt or an administrator, receiver or manager or receiver and manager or a liquidator or provisional liquidator is appointed to you or you enter into any arrangement with your creditors or any class of creditors;

4.     you die or, in the case of a partnership, on dissolution or on the filing of an application to dissolve the partnership;

5.     our supplier terminates its agreement with us.

6.     If your use of the Website and your right to receive other Trendy Rugs services is terminated for any reason by either party, you must immediately pay us all amounts owed by you.


If Trendy Rugs makes a request to you to stop using the Website or to promptly return or destroy copies of information provided on the Website, you must immediately comply with that request, and confirm in writing to Trendy Rugs within 5 business days after that request, that you have done so.


While Trendy Rugs will take all reasonable efforts to ensure that files that you download from this Website are free from viruses, worms, Trojan horses and other material of a destructive nature, your access to or use of them is at your own risk.


You agree to use the Website and other services provided by Trendy Rugs at your own risk. The Website and other services are provided 'as is'. They are not provided for professional use. Subject to any non-excludable provisions of the Trade Practices Act 1974 (Cth), Trendy Rugs disclaims any and all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Trendy Rugs makes no warranty that the Website or its other services will meet your requirements, nor that they will be continual and uninterrupted, timely, secure, or error free; nor does Trendy Rugs make any warranty as to the results that may be obtained from the use of the Website or other services or as to the accuracy or reliability of any information obtained through the Website or other services or that defects in the software will be corrected. No advice or information, whether oral or written, obtained by you from or through the Website or other services shall create any warranty not expressly made in these terms and conditions.


While Trendy Rugs shall use all reasonable care in providing the Website and other services, we shall not have any liability whatsoever in contract, tort or otherwise to any party in respect of any loss or damage (including without limitation direct, indirect, incidental, special or consequential loss, economic loss or loss of other contracts, loss of profit or revenue, business interruption, loss of programs or other data on your information handling system or costs of replacement goods) arising out of the use of or reliance on the materials or information presented on the Website, the use of any Third Party Website and any Third Party Posted Material or other services, any inaccuracy or error or omission from any part of the Website or other services or your inability to use the Website or the other services and information contained therein even if Trendy Rugs was expressly advised of the possibility of such loss or damage.

In the event that these terms and conditions constitute a supply of services to a consumer as defined in the Trade Practices Act 1974 (Cth) or relevant State or Territory legislation, nothing contained in these terms and conditions excludes restricts or modifies any condition, warranty or other obligation where to do so would be unlawful and in such event Trendy Rugs�s sole liability for breach of any such condition, warranty or other obligation, including any consequential loss which you may sustain or incur shall be limited to:

in relation to services - (1) the supplying of the services again, or (2) the payment of the cost of having the services supplied again, as we may elect; and
in relation to goods - (1) the replacement of the goods or the supply of equivalent goods, or (2) the payment of the cost of replacing the goods or of acquiring equivalent goods, as we may elect.


You hereby waive, release, forgive, discharge and relinquish any and all claims that you now have or may have against Trendy Rugs, its affiliates, subsidiaries, parents, shareholders, directors, officers, employees, agents and representatives which are connected with, arise out of, relate to or are incidental to any transaction.

You hereby agree to indemnify, defend and hold Trendy Rugs, its affiliates, subsidiaries, parents, shareholders, directors, officers, employees, agents and representatives harmless from and against any and all claims, loss, damage, tax including GST, liability and/or expense that may be incurred by Trendy Rugs, its affiliates, subsidiaries, parents, shareholders, directors, officers, employees, agents and representatives arising out of or in connection with the performance of its duties as described in these terms and conditions including the legal costs, fees and expenses of defending itself against any claim by any or all of the parties to any transaction and/or by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

You further agree to indemnify and hold Trendy Rugs, its affiliates, subsidiaries, parents, shareholders, directors, officers, employees, agents and representatives harmless from any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising out of your use of the Website or other services, the breach of these terms and conditions, or the infringement of any intellectual property or other right of any person.


Trendy Rugs may change these terms and conditions from time to time. Any changes will be posted on the Website. You are responsible for reviewing the Website to ensure compliance with these terms and conditions (as varied from time to time).


You acknowledge and agree that these terms and conditions (together with the provisions of your registration and our various Policies) comprise the entire agreement between the parties and exclude all oral or implied representations and terms unless such terms are agreed between the parties in writing.


If any part of these terms and conditions are or become invalid, that part shall be severed and such invalidity shall not affect the validity of the remaining terms and conditions.


It is agreed that no partnership, joint venture, association, co-operative, agency or employee/employer relationship is intended by these terms and conditions and any implication as to any such relationship is hereby expressly negatived.


No party shall be deemed to be in breach of these terms and conditions (other than any obligation to pay money) by reason of any delay in performance or non-performance to the extent that such delay or non-performance is due to causes beyond its reasonable control (including, but not limited to, any strike, lock-out or other form of industrial action, acts of God, war, riot, fire, flood or storm) and the party concerned has acted and continues to act reasonably and prudently to prevent and to minimise the effect of such causes.


Trendy Rugs reserves the right to assign or subcontract any or all of our rights and obligations. If we exercise this right, we shall name the assignee or subcontractor on the main screen of the Website and you will be entitled (if you do not agree to such assignment or subcontract) to terminate your agreement with us by giving not less than 3 working days notice to us. You may not, without our written consent, assign or dispose any of your rights or obligations under your agreement with us.


Each indemnity under these terms and conditions is a continuing indemnity and shall constitute a separate and independent obligation of the party giving the indemnity from its other obligations under these terms and conditions and, unless a contrary intention is indicated, shall survive the termination or completion of your agreement with us.


Any party's failure to insist on compliance or enforcement of any of these terms and conditions shall not affect its validity or enforceability or constitute a waiver of future enforcement of that term and condition or of any other term and condition.


These terms and conditions shall be governed by the law in force in the State of Victoria, Australia or, where applicable, the Commonwealth of Australia, and the parties expressly submit to the non-exclusive jurisdiction of the courts of that State or, where applicable, of the Commonwealth, and the courts of appeal from them for determining any dispute concerning your agreement with us.


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