Customer Service

Privacy Policy

At Trendy Trendy Rugs ecom-store, we are committed to protecting your privacy. Any personal information you provide to us will be used to provide you only with the services you have agreed to. It is safe and secure with us.

You are able to visit our website without disclosing any personal information to us. If you purchase from us or choose to provide your personal information to us, we will only use this information for purposes you have agreed to. Unless you indicate to us that you do not wish to receive marketing material, such a request can be made to our Privacy Officer. Other than this, we will not give your personal information to anyone without your approval.

Trendy Rugs will keep your personal information confidential & secure. All of your information is kept in a location that is protected by secure servers. If you wish to access the information we have on you at any time please contact our Privacy Officer. Trendy Rugs aims to ensure all of your personal information is accurate at all times. To assist us in doing this we ask that you inform us of any changes to your information by fax, phone, email or at any of our stores around Australia.

Personal information will not be disclosed without your consent, the only exception to this is where we would be required by law to do so. Trendy Rugs will not accept responsibility for the use of any information that has been obtained through unauthorised access.


A cookie is a small amount of information sent from a Web server to your computer. We use cookies when someone logs into our site, to maintain that log in, to retain log in information, if requested, and for the service of our shopping and/or delivery basket. We do not use cookies for marketing, promotional or advertising purposes, nor do we use cookies to track your Internet activity before or after you leave Trendy Rugs. Any activity while you are at may be monitored.

Our service provider makes a record of your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (eg. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs.

No other company has access to our cookies.



Trendy Rugs has found that attractive, graphics-rich emails are a quick, effective and low-cost way to communicate with customers and prospects about the products & services that are offered through our website. We maintain an opt-out, user-customizable subscription service of email addresses of people requesting promotional emails.

We do not want to send emails to you if you would prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. Alternatively, you can contact us at  to unsubscribe.


If you have any further queries in regards to Trendy Rugs privacy policy you can contact our Privacy Officer at the following address;

Trendy Rugs Privacy Officer





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